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All orders are delivered by a courier service in 3-4 business days.
Terms and Conditions
Payment optionsectaco.ca accepts credit card payments for purchases. All your information is transferred to our server in the secure mode. We accept the following credit cards: Visa, MasterCard, American Express, and Discover.
We accept all debit cards with MasterCard or Visa logo.
We can also accept payment by checks, postal money orders, bank transfers, or PayPal.
An automated response message will be sent to your e-mail address to confirm the receipt of your order.
Legal NoticesYour access and use of this site ("Site") are subject to the terms and conditions listed below ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the listed Terms and Conditions.
It is assumed that all material on the Site is protected by copyright unless otherwise noted and may not be used except as permitted in these Terms and Conditions or in the text of the Site.
Use this Site at your risk. ECTACO makes no warranties or representations as to its accuracy and specifically disclaims any liability or responsibility for any errors or omissions in the content on the Site. Neither ECTACO nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
Features, specifications, and product prices described or depicted on the Site are subject to change at any time without notice.
PLEASE NOTE: You may use only one discount OR one special offer per order. A discount cannot be added to, or combined with, any special offer.
All discounts and gifts offered on the website may only be applied to purchases of Language Teacher, Universal Translator, iTRAVL, SpeechGuard, LingvoSoft and Partner dictionaries excluding: ERm600T, EGP486T, EGR486T and software costing less than CAD 64.95.
PLEASE NOTE: All complementary Gift Certificates (not paid for) may only be applied to purchases of certain ECTACO handheld dictionaries, excluding products from the Discount Center, and are valid with any purchase of ECTACO & LingvoSoft software costing CAD 35 or more.
ECTACO assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing of the Site or your downloading of any materials, data, text, or images from the Site.
ECTACO does not wish to receive any product, marketing, advertising, or other ideas that are not covered by issued United States patents. If you send any communications or materials to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by ECTACO for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, ECTACO is free to use, without any compensation to you, any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products using such information.
Ectaco is not responsible for the content of any site linked to or from the Site. Your linking to any other site is entirely at your own risk. While ECTACO may provide links on this Site to other sites, the inclusion of such links is for your convenience only and should not be interpreted as an endorsement of the owner/sponsor of the site or the content of the site. Ectaco disclaims all warranties, expressed and implied, as to the accuracy, validity, legality, or otherwise, of any materials or information contained in such sites.
Although ECTACO may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on the Site, ECTACO is under no obligation to do so and assumes no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity, or inaccuracy contained in any such communication. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. ECTACO will fully cooperate with any law enforcement authorities or court order requesting or directing ECTACO to disclose the identity of anyone posting such materials.
ECTACO software products licensed only to the final user and prohibited for resale by 3rd parties.
ECTACO may at any time revise these Terms and Conditions by updating this posting. Since your are bound by these Terms and Conditions, you should therefore periodically visit this page, by clicking the Legal and Trademark hyperlink at the bottom of the ECTACO Web pages, to review the current Terms and Conditions.
These Terms and Conditions are to be governed by and construed in accordance with the law of Canada without reference to its conflicts of law rules.
Security policyShopping at www.ectaco.ca is safe. Our secure server software uses state-of-the-art commercial security measures. All of your personal and financial information including credit card number, name and address is protected by Secure Socket Layer (SSL) protocol. This protocol encrypts your information and converts it into bits of code that are securely transmitted over the Internet. No charges to your card will be made until we receive the order confirmation from you.
DeliveryIf you prefer standard delivery conditions:
The above shipping rates are only valid for parcels weighing up to 5lbs.
Please note that your order will be shipped the same day only if placed before 2 PM Est. time. We provide overnight and second day delivery on business days within the US and Canada only.
If you order accessories without a dictionary, the standard shipping rate will be charged.
If your order is to be delivered to another country, you will be charged according to international postal rates. The customer is responsible for paying any import duties (if applicable) on the product(s) purchased.
Local sales taxes and/or customs duties, if applicable, are extra.
Please note that we cannot estimate the delivery time or guarantee ETA when delivering to P O Boxes. We provide the delivery to P O Boxes within the US only.
The software available on this site is provided in downloadable form although some products may be provided on CD for an additional charge. Delivery time depends on the courier service and normally takes 5-7 business days. Express delivery options are not available for software CDs.
Merchandise Return PolicyGoods purchased from us can be returned within 7 calendar days from the date of receipt. All merchandise must be returned in the original packaging and without any damage to hardware or software. All returned items are subject to a 6.5% restocking fee. The merchandise is shipped from the customer at his or her expense. The shipping & handling cost shall be deducted from the sum due for refund.
ectaco.ca is currently unable to accept returns of merchandise without its original packaging and accessories or items for return postmarked by the sender any later than 7 days after the date of the original delivery.
Software products are not refundable.
If you have questions, please send us an email at form
Software Update PolicyEctaco, Inc. does not provide unconditional free update of all the software versions. Software updates are granted depending on the changes in software the customers need.
Updated software versions with significant changes (when first two figures in the version number change) are delivered to customers either at full or reduced prices, but not less than 50% of the regular price.
Minor changes in software versions (when the last figure in the version number changes) are granted without any charge.
Please note, that according to our Terms and Conditions, registration keys and download information for software products are provided only once. Additional keys can only be generated for an additional charge. In order to minimize this charge we recommend you to take advantage of our Download Protection Service.
Lost and Damaged ProductsIn the unlikely event that a product is lost or damaged in transit, you must contact us in writing as soon as possible.
In the case of damage please retain the product and the packaging and contact us within 48 hours at +1-718-728-6110
In any case of damaged or lost products, you must contact us in writing within five business days.
WarrantyEctaco, Inc. ("ECTACO") warrants to the end user that its products will be free of defects in material and craftsmanship for a period of ONE YEAR from the date of original retail purchase, as evidenced by a sales receipt. If any defect occurs, the user must return the product either to the dealer or directly to one of the Ectaco offices. ECTACO will, at its option, repair or replace the product at no charge.
This warranty does not apply if the product has been damaged by accident, abuse, misuse, or as a result of service by any other party.
Except for the limited warranties above, this product is provided on an "as is" basis, without any other warranties or conditions, express or implied, including, but not limited to, warranties of merchantable quality, merchantability or fitness for a particular purpose, or those arising by law, statute, usage of trade, or course of dealing. This warranty applies only to products manufactured by ECTACO and does not include batteries, etc. Any damages caused by batteries are not covered by this warranty. Neither ECTACO nor our dealers or suppliers shall have any liability for any indirect, incidental, special, or consequential damages whatsoever, including, but not limited to, loss of revenue or profit, lost or damaged data, or other commercial or economic loss, even if we have been advised of the possibility of such damages, or they are otherwise foreseeable. We are also not responsible for claims by a third party. Our maximum aggregate liability to you, and that of our dealers and suppliers, shall not exceed the amount paid by you for the ECTACO product as evidenced by your purchase receipt. If the laws of the relevant jurisdiction do not permit full waiver of implied warranties, then the duration of implied warranties and conditions are limited to the duration of the express warranty granted herein.
You may obtain additional information regarding the extended warranty program or reach a customer service representative at the Ectaco offices.
All products purchased from the Discount Center come with a 90-day guarantee.
TrademarksThe trademarks, logos, and service marks (collectively the "Trademarks") listed below are trademarks of ECTACO and/or its affiliates. Any other Trademarks used in the Site are trademarks of their respective owners. Nothing contained in the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of ECTACO or such third party owner. Please note that this Trademark list is periodically updated and that neither this list nor its updates are all-inclusive lists of ECTACO's and its affiliates' trademarks. If there are any questions pertaining to ECTACO's Trademarks or this Trademark list, please send inquiries to Ectaco, Inc., ECTACO Corporate Center 31-21 31st Street, Long Island City, NY, 11106.
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